This Shipping Policy applies to all orders placed through Moose Knuckles US Official Website (Domain:mooseknucklescanadaz.com). It outlines our shipping processes, timelines, and policies to ensure transparency for your purchase journey.
1. Shipping Eligibility & Coverage
We ship to locations worldwide. All orders, whether domestic (within the United States) or international, are subject to the same shipping terms outlined below.
2. Order Processing Time
Orders are processed and prepared for shipment within 1-3 business days of confirmation. Processing times may be extended during peak seasons (e.g., holidays) or due to unforeseen circumstances, but we will notify you via email if delays occur.
3. Delivery Timeframes
Once shipped, estimated delivery time is 6-12 business days, regardless of domestic or international destination.
Delivery timelines are estimates and may vary based on factors such as local customs processing (for international orders), weather conditions, or logistics partner delays. We are not liable for delays caused by these external factors.
4. Shipping Costs
All orders qualify forfree shipping, with no minimum purchase required. There are no hidden fees for shipping—this applies to both domestic and international deliveries.
5. Shipping Methods
We partner with trusted logistics providers to ensure reliable delivery. The specific carrier (e.g., USPS, FedEx, DHL) may vary based on your location, but all shipments include tracking information.
6. Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number and link to monitor your package’s progress.
If you do not receive tracking information within 4 business days of order confirmation, please contact us (details below) with your order number.
7. Address Accuracy
It is your responsibility to provide a complete and accurate shipping address during checkout. We cannot guarantee delivery to incorrect or incomplete addresses.
If you need to update your shipping address, contact us immediately at service@mooseknucklescanadaz.com. Address changes may only be possible if your order has not yet shipped (typically within 1 business day of placement).
8. Delivery Issues
Damaged or Missing Items: Inspect your package upon delivery. If items are damaged or missing, contact us within 48 hours of delivery with photos of the package and item(s) to initiate a resolution.
Undelivered Packages: If tracking shows your package was delivered but you did not receive it, check with local carriers or neighbors first. If unresolved, contact us within 7 days of the estimated delivery date for assistance.
9. Contact Us
For questions about shipping status, tracking, or delivery issues, please reach out to our customer service team:
Email: service@mooseknucklescanadaz.com
Address: 328 Missouri Avenue Northwest, Washington Washington DC 20011, United States
We strive to make your delivery experience smooth and reliable. Thank you for choosing Moose Knuckles US Official Website.
