This Refund Policy applies to all purchases made through Moose Knuckles US Official Website (Domain:mooseknucklescanadaz.com). It outlines the terms and process for obtaining a refund on returned items, in conjunction with our return policy (60-day return window). By requesting a refund, you agree to the terms below.
1. Eligibility for Refunds
To qualify for a refund, returned items must meet the following conditions:
Items are returned within 60 days of delivery.
Items are unused, unwashed, and undamaged, with all original tags, packaging, and accessories intact.
The return is initiated and processed in accordance with our return instructions (see Section 2 below).
Refunds are not available for:
Customized or personalized products (clearly marked on the product page).
Items returned after the 60-day window.
Items that have been worn, washed, damaged, or altered (beyond normal inspection).
Final sale items (indicated as "Final Sale" on the product page).
2. Refund Process
Step 1: Initiate a Return
To start the refund process, contact our customer service team via email at service@mooseknucklescanadaz.com with:
Your order number.
The name of the item(s) you wish to return.
A brief reason for the return.
Our team will respond with a return authorization and detailed instructions for shipping the item(s) back to us.
Step 2: Return the Item(s)
Ship the item(s) using the provided instructions. All return shipping is complimentary—no additional fees will be deducted from your refund for return shipping costs.
Step 3: Inspection and Refund Processing
Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria (Section 1).
If approved: Refunds will be processed within 5-10 business days of inspection.
If denied: We will notify you via email, and the item(s) may be returned to you at your expense (unless you opt to forfeit them).
3. Refund Method and Currency
Refunds are credited to the original payment method used for the purchase (e.g., credit card, debit card).
All refunds are processed in USD (United States Dollars), consistent with our standard currency for transactions.
Processing times for the refund to appear in your account may vary depending on your bank or payment provider—this is outside our control, but we will provide confirmation once the refund is issued.
4. Contact Us
For questions about refunds, return status, or to dispute a refund decision, please reach out to our customer service team:
Email: service@mooseknucklescanadaz.com
Address: 328 Missouri Avenue Northwest, Washington Washington DC 20011, United States
We strive to process refunds fairly and efficiently. Thank you for choosing Moose Knuckles US Official Website.
