Privacy Policy

1. Information We Collect

1.1 Personal Identifiable Information (PII)

• Contact details: Full name, email address (e.g., your provided email for order updates), physical shipping/billing address (e.g., 328 Missouri Avenue Northwest, Washington Washington DC 20011, United States for delivery), phone number (if provided).
• Payment information: Credit/debit card details, bank account information, or other payment method details (collected and processed by trusted third-party payment providers; we do not store full payment card data directly).
• Account information: If you create an account, we collect your chosen username, password (encrypted for security), and order history associated with the account.

1.2 Non-Personal Identifiable Information

• Browsing data: Pages you visit, time spent on the Website, links clicked, and referral sources (e.g., how you found the Website).
• Device information: Type of device (e.g., smartphone, laptop), operating system, browser type, IP address, and device identifiers.
• Usage data: Order preferences (e.g., preferred product categories), shipping method selections, and search queries on the Website.

2. How We Use Your Information

• Processing and fulfilling orders: Verifying your identity, confirming payment, arranging shipping (in line with our 1-3 day processing and 6-12 day delivery terms), and sending order updates (e.g., shipping confirmation, delivery status).
• Providing customer support: Responding to your inquiries, resolving issues (e.g., return requests, refund status), and assisting with account management via email (service@mooseknucklescanadaz.com) or other contact channels.
• Managing returns and refunds: Processing 60-day return requests and 5-10 day refund timelines, including verifying returned items and crediting funds in USD (our standard currency).
• Improving the Website: Analyzing browsing and usage data to optimize website performance, enhance user experience (e.g., personalizing product recommendations), and fix technical issues.
• Sending marketing communications: Sharing updates on new products, promotions, or exclusive offers (only if you opt in; you may unsubscribe from these communications at any time via the "unsubscribe" link in emails).
• Ensuring security: Detecting and preventing fraud, unauthorized access, or other illegal activities on the Website, and complying with applicable data protection standards.

3. Sharing and Disclosure of Your Information

• Trusted third-party service providers: We work with third parties to support our business operations, such as:
  • Payment processors: To securely process credit/debit card payments (these providers are bound by strict data security agreements and only use your information to complete payments).
  • Logistics partners: To fulfill order delivery (we share only your name, shipping address, and order number to ensure accurate delivery).
  • Customer support tools: To manage email inquiries (service@mooseknucklescanadaz.com) and track support tickets (these tools do not store your information beyond what is necessary for support).
• Legal and regulatory requirements: We may disclose your information if required by law, court order, or government request, or to protect our legal rights, property, or the safety of our users.
• Business transitions: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new entity (the new entity will be bound by this Privacy Policy or a similar policy).

4. Your Rights Regarding Your Information

• Access your information: Request a copy of the Personal Identifiable Information we hold about you (e.g., order history, account details).
• Correct inaccuracies: Update or correct any outdated or incorrect Personal Identifiable Information (e.g., changing your shipping address or email).
• Delete your information: Request the deletion of your Personal Identifiable Information (we will comply unless we are required by law to retain it, e.g., for tax or order records).
• Withdraw consent: Opt out of marketing communications (via the "unsubscribe" link in emails) or revoke consent for non-essential data collection (e.g., disabling cookies; see Section 5 below).
• Request data portability: Ask for your Personal Identifiable Information to be provided in a structured, machine-readable format (if you wish to transfer it to another service provider).

5. Cookies and Similar Technologies

• Necessary cookies: These are essential for the Website to function (e.g., remembering your cart items, enabling secure checkout). You cannot disable these cookies via your browser settings (but you can block them by adjusting browser settings, which may limit Website functionality).
• Non-necessary cookies: These improve user experience (e.g., remembering your browsing history for personalized recommendations) or analyze website performance. You can enable or disable these cookies via your browser settings (e.g., in Chrome, Firefox, or Safari).

6. Data Security

• Encryption: Securing data transmission (e.g., payment information) via SSL/TLS encryption.
• Access controls: Limiting access to your information to authorized staff only (who are trained on data protection).
• Regular security reviews: Conducting periodic checks of our systems and third-party service providers to identify and address potential vulnerabilities.

7. Third-Party Links

8. Changes to This Privacy Policy

9. Contact Us

• Email: service@mooseknucklescanadaz.com
• Address: 328 Missouri Avenue Northwest, Washington Washington DC 20011, United States